On Wed, 25 Feb 2009 15:51:05 -0500, Jo Rhett <[email protected]>
wrote:
> So we want to e-mail a copy of the web interface input to the
> requestors when (and only when) the ticket was created via the web ui.
>
> I'm guessing I should have a Scrip with a test for ->IsInbound() to
> determine if we opened the ticket for them.
>
> Any gotchas with this? Anybody gone down this road before and had
> issues?
>
We query the message attachment for a 'Received' header, and if it's
present we assume an email message; if not we assume a web transaction:
my $trans = $self->TransactionObj;
# Get the message attachment
my $msgattr = $trans->Message->First;
if ( $msgattr and $msgattr->GetHeader('Received') ) {
# This is an email transaction
} else {
# This is a web transaction
}
You probably would add a piece that makes this happen only for a Create
transaction...
Steve
--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IS&T
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