If set to transaction batch which is marked Transaction Batch(Disabled) it seems the script is just disabled as no email is sent.
On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel < c_apo...@qualcomm.com> wrote: > > ________________________________________ > From: Potla, Ashish Bassaliel > Sent: Thursday, February 26, 2009 5:59 PM > To: Aaron Guise > Subject: RE: [rt-users] A little Scrip help > > Is the scrip set to 'Transaction Batch' or 'Transaction Create'? > Set it to Transaction Batch. > > -Ashish > ________________________________________ > From: rt-users-boun...@lists.bestpractical.com [ > rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [ > aa...@guise.net.nz] > Sent: Thursday, February 26, 2009 4:02 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] A little Scrip help > > Hi, > > I have implemented a scrip to notify the owner in the event someone else > merges data into one of their tickets. All works well but alas it actually > sends the notification twice. There is probably a real simple answer but it > is baffling me. Have just ignored it the last few months but now I am a > little beyond that. > > The scrip used is noted below; > > my $txn = $self->TransactionObj; > return undef unless $txn->Type =~ /^AddLink$/i; > return undef unless $txn->Field =~ /^MergedInto$/i; > return 1; > > Any assistance in stopping this will be greatly appreciated. > > -- > Regards > > Aaron > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
