That makes two of us, anyway thanks for your assistance thusfar. On Sat, Feb 28, 2009 at 6:20 AM, Kenneth Crocker <kfcroc...@lbl.gov> wrote:
> Aaron, > > > Well, I'm at a loss as well. Sorry. > > > Kenn > LBNL > > On 2/26/2009 4:58 PM, Aaron Guise wrote: > >> I thought of this scenario already, but I created the ticket from >> another external email address which is separate from my work one which RT >> Responds to. I am the owner of the ticket data is merged with and hence I >> get one email but I have a feeling it may be emailing twice as there is two >> tickets which become one and effectively I become the owner of both. >> But it reports the ID# of the only remaining ticket in both emails. >> On Fri, Feb 27, 2009 at 12:57 PM, Kenneth Crocker <kfcroc...@lbl.gov<mailto: >> kfcroc...@lbl.gov>> wrote: >> >> Aaron, >> >> >> Are the persons getting the Email in more than 1 role? FOr >> example; If I am the Requestor & the Owner and someone merges a >> ticket into mine am I getting 1 email as requestor and 1 as owner? >> Just a thought. >> >> Kenn >> LBNL >> >> >> On 2/26/2009 3:17 PM, Aaron Guise wrote: >> >> >> >> ---------- Forwarded message ---------- >> From: *Aaron Guise* <aa...@guise.net.nz >> <mailto:aa...@guise.net.nz> <mailto:aa...@guise.net.nz >> <mailto:aa...@guise.net.nz>>> >> Date: Fri, Feb 27, 2009 at 12:17 PM >> Subject: Re: [rt-users] A little Scrip help >> To: Kenneth Crocker <kfcroc...@lbl.gov >> <mailto:kfcroc...@lbl.gov> <mailto:kfcroc...@lbl.gov >> <mailto:kfcroc...@lbl.gov>>> >> >> >> Yeah, Have double checked all of those scrips/templates again. >> The only one that nets an output matching that is the >> MergeNotifier Template. Looking in the RT interface for the >> ticket it shows that the same email sent twice one second apart. >> >> I even disabled a whole bunch of other scrips which may have >> sent a duplicate message but still to no avail. This just >> shouldn't be happening from what I can tell. >> >> *Regards,* >> >> *Aaron Guise >> 027 212 6638 >> aa...@guise.net.nz <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>> >> * >> >> >> >> On Fri, Feb 27, 2009 at 10:56 AM, Kenneth Crocker >> <kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov> >> <mailto:kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov>>> wrote: >> >> Aaron, >> >> >> Check to see if there are other scrips that are initiated >> with an owner change or ticket creation, etc. Is the template >> wording the same? Perhaps different wording for templates used >> by >> different scrips will give you a clue. >> >> >> Kenn >> LBNL >> >> >> On 2/26/2009 12:46 PM, Aaron Guise wrote: >> >> Hi, >> >> I have just now amended our RT_SiteConfig with >> Set($UseTransactionBatch, 1); >> >> Unfortunately it still triggered two emails. The scrip >> itself >> is set to use transaction batch. I have posted a >> screenshot here >> with the whole configuration of that particular scrip. >> >> >> *Regards,* >> >> *Aaron Guise >> 027 212 6638 >> aa...@guise.net.nz <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>>> >> * >> >> >> >> >> On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker >> <kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov> >> <mailto:kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov>> >> <mailto:kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov> >> <mailto:kfcroc...@lbl.gov <mailto:kfcroc...@lbl.gov>>>> wrote: >> >> Aaron, >> >> >> You need to turn on TransactionBatch in your >> RT_SiteConfig.pm >> file in /RTHOME/etc directory. That should allow you >> to use that >> stage option. >> >> >> Kenn >> LBNL >> >> >> On 2/26/2009 10:33 AM, Aaron Guise wrote: >> >> If set to transaction batch which is marked >> Transaction >> Batch(Disabled) it seems the script is just >> disabled as >> no email >> is sent. >> >> On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish >> Bassaliel >> <c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com>> >> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com>>> >> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com> >> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com>> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com> >> <mailto:c_apo...@qualcomm.com >> <mailto:c_apo...@qualcomm.com>>>>> >> >> wrote: >> >> >> ________________________________________ >> From: Potla, Ashish Bassaliel >> Sent: Thursday, February 26, 2009 5:59 PM >> To: Aaron Guise >> Subject: RE: [rt-users] A little Scrip help >> >> Is the scrip set to 'Transaction Batch' or >> 'Transaction Create'? >> Set it to Transaction Batch. >> >> -Ashish >> ________________________________________ >> From: rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>>> >> <mailto: >> rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>>>> >> >> [rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>>> >> <mailto: >> rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com> >> <mailto:rt-users-boun...@lists.bestpractical.com >> <mailto:rt-users-boun...@lists.bestpractical.com>>>>] On Behalf Of >> Aaron Guise [aa...@guise.net.nz >> <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>>> >> <mailto:aa...@guise.net.nz >> <mailto:aa...@guise.net.nz> <mailto:aa...@guise.net.nz >> <mailto:aa...@guise.net.nz>> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz> >> <mailto:aa...@guise.net.nz <mailto:aa...@guise.net.nz>>>>] >> >> >> Sent: Thursday, February 26, 2009 4:02 PM >> To: rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com>> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com>>> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com>> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com> >> <mailto:rt-users@lists.bestpractical.com >> <mailto:rt-users@lists.bestpractical.com>>>> >> >> Subject: [rt-users] A little Scrip help >> >> Hi, >> >> I have implemented a scrip to notify the owner >> in the >> event >> someone >> else merges data into one of their tickets. >> All works >> well >> but alas >> it actually sends the notification twice. There >> is >> probably >> a real >> simple answer but it is baffling me. Have just >> ignored it >> the last >> few months but now I am a little beyond that. >> >> The scrip used is noted below; >> >> my $txn = $self->TransactionObj; >> return undef unless $txn->Type =~ /^AddLink$/i; >> return undef unless $txn->Field =~ >> /^MergedInto$/i; >> return 1; >> >> Any assistance in stopping this will be greatly >> appreciated. >> >> -- >> Regards >> >> Aaron >> _______________________________________________ >> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>>> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>> >> <mailto:sa...@bestpractical.com <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>>>> >> >> >> >> >> Discover RT's hidden secrets with RT Essentials >> from >> O'Reilly >> Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> >> >> ------------------------------------------------------------------------ >> >> >> _______________________________________________ >> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> <mailto:sa...@bestpractical.com >> <mailto:sa...@bestpractical.com>>> >> >> >> Discover RT's hidden secrets with RT Essentials >> from O'Reilly >> Media. Buy a copy at http://rtbook.bestpractical.com >> >> >> >> >> >> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> <mailto:sa...@bestpractical.com> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly >> Media. Buy a copy at http://rtbook.bestpractical.com >> >> >> >> >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
