Have a look at RTx-EmailCompletion. If you start typing a user's name or email address it will bring up a list of emails, much like any other mail client. It gets the info from the RT database or from LDAP.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of who else Sent: 01 March 2009 14:22 To: [email protected] Subject: [rt-users] Asset tracking, multiple Contacts in same company, Custom fields, RTFM and more Finally: If i create a new ticket, the client field has to be filled in with the emailadress of the client. As far as i know, this is a textentry box at creation time. I'd like to have a searchfield for the users and a "go" button, so the help desk monkey can enter it right away, not having to save it first and then edit it one more time to add the user. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
