On 27 Feb 2009, at 6:36 pm, Paul Hirose wrote: > So should rt-shredder *NOT* be used? Should the instructions in the > wiki be used instead? > > Separately, how do I delete Reminders? After I deleted all tix (or > so I thought), I still had a couple Reminders in the DB. Should > Reminders get deleted along w/Tix as well? >
I've found shredder reasonably reliable for deleting tickets. I've found it to be much less reliable for deleting users... I'd quite like to clear out all of the users which get created for spam tickets which make it through, but I've had some difficulty. I'd have thought the following procedure should work, in theory: 1) Set status of spam tickets to deleted 2) Use shredder to permanently remove tickets which are marked deleted (which works fine) 3) Use shredder to remove those users who are not associated with any tickets (i.e. the no_tickets option to the users plugin) This last step is where it falls down. I've tried it, and for some reason it still ends up deleting some tickets, which rather suggests that the no_tickets rule in the users plugin doesn't quite work properly. I haven't yet found the time to hunt down the reason though, I'm afraid, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
