>>> Presently we have several servers which send a notification email to our >>> RT instance. I just wondered does anyone no of a way that we can prevent >>> auto-replies and resolved emails going to these email addresses. The reason
Hi Aaron, I believe this is what you are looking for: http://wiki.bestpractical.com/view/OnCreateAutoReplyException You define an array of emails that are never to get a reply my @exceptionList = ('ro...@automated.sys', 'cyb...@sky.net'); in the condition, and replies still go out to anyone not in that array. I'd imagine it would be easy to use on actions other than ticket create, as well. -- /chown -R us:us /yourbase _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
