Hi folks: I've been pouring over the lists and trying to debug this for a while, but can't seem to come up with a reason. I have a group set up on a queue with all rights. When I set that group to watch a ticket as adminCC, and then create a scrip that notifies the adminCCs on comment, all indications are that the email is being sent but it doesn't ever arrive. Below is a section of the RT log, where all the XXXX's are to protect the identities of the unwilling.
Please note, everything works just fine when the group is set to watch as CC's rather than AdminCCs. This very well could be a problem with the mail setup, but if so I need to communicate that to the systems folks very clearly. [Tue Mar 3 21:33:25 2009] [debug]: Subject: [xxxxxx.mtvn.com #2468] [Comment] Test ticket from blake From: "Blake Crawford via RT" <cdmoasis-comm...@xxxxxx.mtvn.com> Reply-To: cdmoasis-comm...@xxxxxx.mtvn.com In-Reply-To: <c5d30b3d.158f7%blake.crawf...@xxxxxxxxx.com<c5d30b3d.158f7%25blake.crawf...@xxxxxxxxx.com> > References: <rt-ticket-2...@bizops.mtvn.com> < c5d30b3d.158f7%blake.crawf...@xxxxxxxx.com<c5d30b3d.158f7%25blake.crawf...@xxxxxxxx.com> > Message-ID: <rt-3.8.1-25239-1236116005-1140.2468-2...@xxxxxx.mtvn.com> Precedence: bulk X-RT-Loop-Prevention:xxxxxx.mtvn.com RT-Ticket: xxxxxx.mtvn.com #2468 Managed-by: RT 3.8.1 (http://www.bestpractical.com/rt/) RT-Originator: blake.crawf...@xxxxxxx.com Bcc: xxxx.xxx...@xxxxxx.com, xxxx.xxx...@xxxxxx.com To: "AdminCc of xxxxxx.mtvn.com Ticket #2468":; MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:647) [Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference 'Individual messages' for user xxxx.xxx...@xxxxxx.com (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/A ction/SendEmail.pm:661) [Tue Mar 3 21:33:25 2009] [debug]: Got user mail preference 'Individual messages' for user xxxx.xxx...@xxxxxx.com (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Ac tion/SendEmail.pm:661) [Tue Mar 3 21:33:25 2009] [debug]: Removing deferred recipients from Bcc: line (/opt/rt3_xxxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:670) [Tue Mar 3 21:33:25 2009] [debug]: Setting deferred recipients for attribute creation (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:679) [Tue Mar 3 21:33:25 2009] [debug]: No recipients found for deferred delivery on transaction #15667 (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm: 692) [Tue Mar 3 21:33:25 2009] [info]: < rt-3.8.1-25239-1236116005-1140.2468-2...@xxxxxx.mtvn.com> #2468/15667 - Scrip 24 On comment Notify Admin CCs with Template C DM OASIS Comment Template (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:302) [Tue Mar 3 21:33:25 2009] [error]: < rt-3.8.1-25239-1236116005-1140.2468-2...@xxxxxx.mtvn.com>: `/usr/sbin/sendmail -oi -t` exitted with code 64 (/opt/rt3_xxxxxx s.mtvn.com/bin/../lib/RT/Interface/Email.pm:417) [Tue Mar 3 21:33:25 2009] [info]: < rt-3.8.1-25239-1236116005-1140.2468-2...@xxxxx.mtvn.com> sent To: "AdminCc of bizops.mtvn.com Ticket #2468":; Bcc: xxx.g xxxx...@viacom.com, xxx.xx...@viacom.com (/opt/ rt3_xxxxxx.mtvn.com/bin/../lib/RT/Action/SendEmail.pm:333)
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