On Wed, Mar 04, 2009 at 10:37:21AM +0100, Tariq Doukkali wrote: > Hello all, > > is it possible to add a new status for the ticket ? Now I can only choose > (new, open, stalled, resolved, rejected, deleted). > > Many Thanks !!! >
Look at this in RT_Config.pm: Set(@ActiveStatus, qw(new open stalled)); Set(@InactiveStatus, qw(resolved rejected deleted)); and adjust it to RT_SiteConfig.pm as needed. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
