We're trying to base our autoreply on the value of a custom field that
applies to a group. So I've created a scrip that applies to a queue:
Condition: User Defined
Action: Autoreply To Requestors
Template: Global template: Contract Expiring
Stage: TransactionCreate
In the Custom condition this should only trigger when the custom field
"Contract Status" equals "expiring":
if ( $self->TransactionObj->Type eq "Create" &&
$self->TicketObj->GroupObj->FirstCustomFieldValue("Contract Status") eq
"expiring" )
return 1;
} else {
return 0;
}
I've also tried:
$self->GroupObj->FirstCustomFieldValue("Contract Status") eq
"expiring"
But this code doesn't trigger the template and I can't seem to find a
similar example of the use of custom group fields anywhere.
Thanks,
~paul
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