I've moved my instance of RT 3.6.5 from one RHEL5 server to another RHEL5 server, copying over the Mysql database and my RT_SiteConfig.pm. Everything looks good with the old tickets and I'm able to create new tickets, emails are working.
The only problem I've found is that my users are "somewhat" hidden. If I go into any ticket and want to adjust the ownership of a ticket, nothing is listed, just "nobody". However, I can login as my user into RT and take ownership of a ticket and that shows up correctly with me as the owner. I thought the problem might be "old" users, so I create a new user with RT permissions. This new user doesn't show up under the configuration and "Privileged Users" Any suggestions? Eric -- Eric J. Feldhusen Director of Technology Rudyard Area Schools http://www.rudyard.k12.mi.us [email protected] (906)-478-3771 x253 11185 Second Street (906)-478-3912 fax Rudyard, MI 49780 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
