Hi, I should state I have no knowledge of Perl beforehand. I have a scrip that notifies the requestor when an approval ticket has been approved. This is the template; Subject: Ticket Approved: {$Ticket->Subject} Greetings, Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
Other approvals may be pending. The requestor receives the email as shown below; Greetings, Your ticket has been approved by . Other approvals may be pending. Notice the distinct lack of the approver's name. Thnaks
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