Hi,
I should state I have no knowledge of Perl beforehand. I have a scrip
that notifies the requestor when an approval ticket has been approved.
This is the template;
Subject: Ticket Approved: {$Ticket->Subject}
Greetings,
Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
Other approvals may be pending.
The requestor receives the email as shown below;
Greetings,
Your ticket has been approved by .
Other approvals may be pending.
Notice the distinct lack of the approver's name.
Thnaks
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