On 4 Mar 2009, at 9:52 pm, Kenneth Crocker wrote: > To all & Jesse, > > > I have wondered if it would be RT Query could be enhanced to allow > two > things: > > 1) The ability to search for Queues with the "LIKE" command. > Reason; I have several groups that have more than 15 queues (1 has > 52 > Queues) under their management. In order for them to write a query to > look at ALL the queues they are responsible for, they have to include > EACH QUEUE by name in the SQL, rather than Queue like "BTS-" and get > all > Queues that start with "BTS-". That would save a bit of code and > time.
I second that request. Our RT now has over 70 queues, which I try to name systematically along similar lines, and this would be really useful. Actually, even better would be to have a hierarchy of queues. This would be useful not just from a query perspective but also from the point of view of granting rights to groups of queues. Regards, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
