Hello, I have recently posted an error with some attachments that can't be shown and produce a 404 error.
I have found that this problem comes up when the filename of the attachment contains a single quote, which is not translated into a proper URL and thus creates an invalid link. As workaround, I have told our users to simply cut off the file name after the Transaction ID in the browser, for example to replace https://rt.example.com/Ticket/Attachment/5475720/2674832/carte%20d%26%2339%3Bidentit%C3%A9e.doc (the link created by an attachment called "carte d'identitée.doc") by: https://rt.example.com/Ticket/Attachment/5475720/2674832/ The attachment will then be shown. How can this be fixed? Any idea? Thank you & regards Bernhard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
