Hi,
greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/ total 0 greyarea jim # ps -ef | grep apache2 root 3889 1 0 13:57 ? 00:00:06 /usr/sbin/apache2 -k start root 3898 11198 0 13:57 pts/7 00:00:00 tail -f /var/log/apache2/error.log root 5862 32163 0 12:36 pts/1 00:00:00 tail -f /var/log/apache2/error.log root 18192 935 0 14:33 pts/4 00:00:00 tail -F /var/log/apache2/error.log www-data 22739 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k start www-data 22740 3889 0 16:19 ? 00:00:05 /usr/sbin/apache2 -k start www-data 22741 3889 0 16:19 ? 00:00:04 /usr/sbin/apache2 -k start www-data 22742 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k start www-data 22743 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k start www-data 22765 3889 0 16:19 ? 00:00:02 /usr/sbin/apache2 -k start www-data 25089 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k start www-data 25090 3889 0 16:26 ? 00:00:01 /usr/sbin/apache2 -k start www-data 25091 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k start root 31666 984 0 16:42 pts/2 00:00:00 grep apache2 -----Original Message----- From: Richard Foley [mailto:[email protected]] Sent: 06 March 2009 13:24 To: Jim Tambling Cc: [email protected]; [email protected] Subject: Re: [rt-users] Shredder in 3.8.2 On Friday 06 March 2009 14:04:17 Jim Tambling wrote: > Hi > > I am trying to get shredder working, I have created the directory and > made it writable by www-data but I still get an error; > > "Shredder needs a directory to write dumps to. Please check that you > have <span class="file-path">/usr/local/rt/var/data/RT-Shredder</span> > and it is writable by your web server." > > Am I missing something? > Maybe www-data is the wrong user/group - please post the result of: ls -l /usr/local/rt/var/data/RT-Shredder and (for apache or httpd): ps -ef | grep httpd and the results of running the "groups" command against the RT "user", something _like_ this might do it: groups rtuser -- Richard Foley Ciao - shorter than aufwiedersehen http://www.rfi.net/ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date: 03/06/09 07:20:00 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
