Hi folks, I'm trying to find a plugin (or a method) for RT which will help me report on my staff activity. At the moment I am searching for a username and sorting by LastUpdated, but this only shows me the tickets that this user updated last. If they work on tickets that get updated by someone else, I'm unable to see this through a query.
Are there any reporting plugins or similar that I can use to break down a single user's activity in RT, transaction by transaction or something similar? Ideally I'd be after something that can give me a "timeline" of a user throughout a given day. -- Adam Smith Platform Operations Team Leader Venda, Ltd. [email protected] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
