Hi,
How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)
Condition : OnResolve
Action: User Defined
Stage:Transaction Create.
# Only do it for certain queues.
my @queues = (5,6,7,8,9,10);
my $queue_id = $self->TicketObj->Queue;
my $val = grep { /^${queue_id}$/ } @queues;
$RT::Logger->error("been here");
if ($val) {
my $CF = RT::CustomField->new( $RT::SystemUser );
my $res=$self->TicketObj->FirstCustomFieldValue('Responsabilite');
$RT::Logger->error("valjul::<" . $res . ">");
$RT::Logger->error("ok::" . ($res ? 1 : 0) );
$self->TicketObj->SetStatus("open");
return $res ? 1 : undef;
}
return 1;
It works well
What is weired, is that clean and prepare action are always evaluated,
never custom condition. So I play with it.
My question is : is there a way to inform the user that he must fill the
custom field in the result area ?
--
Julien Tayon // digital craftsman // making things simpler (when possible)
Most people need some of their problems to help take their mind off
some of the others.
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