Definitely a valid approach which we use internally. However, we are dealing with a few external entities on the other end that have highly restricted internet access and arranging for that access is not always timely.
-----Original Message----- From: Jerrad Pierce <[email protected]> To: Mchugh, Sean CC: [email protected] <[email protected]> Sent: Sat Mar 14 16:11:20 2009 Subject: Re: [rt-users] reply with attachment On Sat, Mar 14, 2009 at 01:17, Mchugh, Sean <[email protected]> wrote: > I'm looking for a quick and easy template that can add a variety of > attachments to an email response. > > The purpose is to email customers legal forms and documents that need to be > filled out as part of particular requests before the request can be worked > on. > > Anyone done this yet ? Our solution has been to not abuse the email servers involved, and simply include URIs to the forms on an ftp server. It's a simple approach, but it works. -- Cambridge Energy Alliance: Save money. Save the planet.
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