Hi Ken, thanks for replying. Actually I seem to have found a way to get it working but without really understanding what I have done :P. Please see my second post with the issue described slightly more clearly (I think).
http://lists.bestpractical.com/pipermail/rt-users/2009-March/058001.html If you have any ideas what I have done any why it works with the later config it would be great to know! Thanks Andy. Quoting Ken Crocker <[email protected]>: > Andy, > > > Did you remember to insert a "blank" line after the "to:" line. > When you replace "Subject:", "From:", or "to:" (header replacement > line) you MUST insert a blank line between them and the body of your > template. > Hope this helps. > > Kenn > LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
