I've done a only minimal google search for this, so feel free to hit me
with the clue-bat, but I was wondering if it's possible for RT to
automatically merge tickets based on Message-Id. For example when these
criteria are met:
1) the In-Reply-To header references the previous message's Message-Id
header. The previous message was sent by RT.
2) the subject header in my response to RT is a substring of the
subject header of the previous message.
Is there a setting to make this sort of behaviour work?
Thanks,
~paul
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
