On 24 Mar 2009, at 8:16 am, Peter Dole wrote: > Hi, > In the BestPractical web site, RT is described as "RT is a ticketing > system > for small- to medium-sized organizations". > > I'm working on a helpdesk ticketing / workflow solution for a large > organization - thousands of users, some of them are technical, most > of them > are your average PC user (not IT people).
We use RT not just for our internal support (which is about 1000 users, many of whom are not IT literate) but also for answering questions submitted through our website. Currently there are just over 10,000 users registered on the system. We don't process that many tickets though; a couple of hundred a day is typical. It handles this load trivially; I haven't had to make any of the performance improving tricks like running the database and web front end on separate machines, yet. Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
