Hello, After some "rights problems" due to umask 0007 when installing plugins, I finally installed - RTx::Statistics - EmailCompletion - Calendar - timeline - RightMatrix - CloneQueue
But strangely : 1) BulkUpdate Disappeared 2) my SetPlugins was empty in RT_SiteConfig.pm but plugins were still functionnal (I wanted to test coupling between these fresh installs and Search templates). And as I am speaking RightMatrix and clone Queue are not in the SetPlugins but are fonctionnal (site RT_Config below) Could it be the problem ? My bet was a template disabled the BulkUpdate so I made diff -ur origrt3/share/html rt3/share/html and I found : Only in /opt/rt3/share/html/Search/Elements: autohandler Could it be the problem ? Could a dependancy problem have araised from my latest upgrade of perl modules ? Anyway, while waiting for any welcomed answers I am doing my next move : looking at all the makefile to see if any rt original file not in rt3/share have been damaged. Loaded perl modules Perl v5.10.0 under linux Apache::Session v1.86; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::Null v1.01; Apache::Session::Postgres v1.01; Apache::Session::Serialize::Base64 v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::Postgres v1.03; AutoLoader v5.63; base v2.13; bytes v1.03; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.08; CGI v3.29; CGI::Cookie v1.28; CGI::Util v1.5_01; Class::Accessor v0.31; Class::Accessor::Fast v0.31; Class::Container v0.12; Class::Data::Inheritable v0.08; Class::Inspector v1.23; Class::ReturnValue v0.55; Clone v0.28; constant v1.13; CSS::Squish v0.07; Cwd v3.2701; Data::Dumper v2.121_14; Date::Format v2.22; Date::Parse v2.27; DateTime v0.42; DateTime::Locale v0.35; DateTime::Set v0.25; DateTime::TimeZone v0.7701; DateTime::TimeZone::Floating v0.01; DateTime::TimeZone::Local v0.01; DateTime::TimeZone::OffsetOnly v0.02; DateTime::TimeZone::UTC v0.01; DBD::Pg v2.8.2; DBD::Sponge v12.010002; DBI v1.605; DBIx::SearchBuilder v1.53; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.1901; Devel::StackTraceFrame v1.1901; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36_01; DynaLoader v1.08; Email::Address v1.889; Encode v2.23; Encode::Alias v2.07; Encode::Config v2.04; Encode::Encoding v2.05; Encode::Guess v2.02; Encode::Unicode v2.05; Errno v1.1; Exception::Class v1.24; Exception::Class::Base v1.2; Exporter v5.63; Exporter::Heavy v5.63; Fcntl v1.06; File::Basename v2.76; File::Glob v1.06; File::Path v2.04; File::ShareDir v0.05; File::Spec v3.2701; File::Spec::Unix v3.2701; File::Temp v0.18; FileHandle v2.01; GD v2.39; GD::Graph v1.44; GD::Graph::axestype v1.45; GD::Graph::bars v1.26; GD::Graph::colour v1.10; GD::Graph::Data v1.22; GD::Graph::Error v1.8; GD::Graph::pie v1.21; GD::Graph::utils v1.7; GD::Image v2.27; GD::Text v0.86; GD::Text::Align v1.18; GraphViz v2.03; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.36; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.56; HTML::Scrubber v0.08; HTML::Tagset v3.20; HTML::TreeBuilder v3.23; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.23_01; IO::File v1.14; IO::Handle v1.27; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; IPC::Run v0.80; JSON::Syck v0.29; List::Util v1.19; Locale::Maketext v1.12; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.66; Locale::Maketext::Lexicon::Gettext v0.16; Log::Dispatch v2.18; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v2.03; Mail::Field v2.03; Mail::Field::AddrList v2.03; Mail::Field::Date v2.03; Mail::Field::Generic v2.03; Mail::Header v2.03; Mail::Internet v2.03; Mail::Mailer v2.03; Mail::Util v2.03; MIME::Base64 v3.07_01; MIME::Body v5.426; MIME::Decoder v5.426; MIME::Decoder::Base64 v5.426; MIME::Decoder::Binary v5.426; MIME::Decoder::NBit v5.426; MIME::Decoder::QuotedPrint v5.426; MIME::Entity v5.426; MIME::Field::ContDisp v5.426; MIME::Field::ConTraEnc v5.426; MIME::Field::ContType v5.426; MIME::Field::ParamVal v5.426; MIME::Head v5.426; MIME::Parser v5.426; MIME::QuotedPrint v3.07; MIME::Tools v5.426; MIME::Words v5.426; Module::Versions::Report v1.05; overload v1.06; Params::Util v0.30; Params::Validate v0.91; PerlIO v1.04; PerlIO::scalar v0.05; POSIX v1.13; re v0.08; Regexp::Common v2.122; Regexp::Common::delimited v2.106; Regexp::Common::URI v2.110; Regexp::Common::URI::fax v2.102; Regexp::Common::URI::file v2.102; Regexp::Common::URI::ftp v2.103; Regexp::Common::URI::gopher v2.102; Regexp::Common::URI::http v2.103; Regexp::Common::URI::news v2.102; Regexp::Common::URI::pop v2.102; Regexp::Common::URI::prospero v2.102; Regexp::Common::URI::RFC1035 v2.102; Regexp::Common::URI::RFC1738 v2.106; Regexp::Common::URI::RFC1808 v2.102; Regexp::Common::URI::RFC2384 v2.104; Regexp::Common::URI::RFC2396 v2.102; Regexp::Common::URI::RFC2806 v2.102; Regexp::Common::URI::tel v2.102; Regexp::Common::URI::telnet v2.102; Regexp::Common::URI::tv v2.102; Regexp::Common::URI::wais v2.102; RT v3.8.2; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; RTx::Calendar v0.06; RTx::EmailCompletion v0.05; Scalar::Util v1.19; SelectSaver v1.01; Set::Infinite v0.61; Socket v1.80; Storable v2.18; strict v1.04; Symbol v1.06; Sys::Syslog v0.22; Text::Autoformat v1.14.0; Text::Quoted v2.05; Text::Reform v1.12.2; Text::Tabs v2007.1117; Text::Template v1.44; Text::Wrapper v1.02; Tie::Hash v1.02; Time::HiRes v1.9711; Time::JulianDay v2003.1125; Time::Local v1.18; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; Tree::Simple v1.18; UNIVERSAL v1.04; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; URI::file v4.19; utf8 v1.07; vars v1.01; version v0.74; Want v0.18; warnings v1.06; warnings::register v1.01; XSLoader v0.08; YAML::Syck v1.05; RT Config MaxInlineBody 12000 OldestTransactionsFirst 1 UsernameFormat concise ShowUnreadMessageNotifications 1 WebDefaultStylesheet web2 MessageBoxRichText 1 PlainTextPre 0 MessageBoxRichTextHeight 200 MessageBoxWidth 72 MessageBoxHeight 15 ARRAY(0x8aa328) QuickCreate, Quicksearch, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage, Dashboards ActiveStatus new, open, stalled Active_MakeClicky AmbiguousDayInFuture 0 AmbiguousDayInPast 0 AutoLogoff 0 CanonicalizeOnCreate 0 CanonicalizeRedirectURLs 0 CommentAddress [email protected] CorrespondAddress [email protected] CustomFieldValuesSources DashboardAddress DashboardSubject %s Dashboard: %s DatabaseHost localhost DatabaseName rt3 DatabasePassword Password not printed DatabasePort DatabaseRTHost localhost DatabaseType Pg DatabaseUser rt_user DateDayBeforeMonth 1 DateTimeFormat DefaultFormat DefaultSearchResultFormat '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' DefaultSummaryRows 10 DevelMode 0 EmailCompletionUnprivileged Everybody EmailFrequency Individual messages EmailInputEncodings utf-8, iso-8859-1, us-ascii EmailOutputEncoding utf-8 EnableReminders 1 ExtractSubjectTagMatch Regexp ExtractSubjectTagNoMatch Regexp ForwardFromUser 0 FriendlyFromLineFormat "%s via RT" <%s> FriendlyToLineFormat "%s of rt.ftth-sfr.net Ticket #%s":; GnuPG Enable, 0, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC GnuPGOptions homedir, /opt/rt3/var/data/gpg HomepageComponents QuickCreate, Quicksearch, MyCalendar, MyAdminQueues, MySupportQueues, MyReminders, RefreshHomepage InactiveStatus resolved, rejected, deleted LexiconLanguages * LinkTransactionsRun1Scrip 0 LogDir /opt/rt3/var/log LogStackTraces LogToFile debug LogToFileNamed rt.log LogToScreen info LogToSyslog info LogToSyslogConf LogoURL /rt/NoAuth/images/bplogo.gif LoopsToRTOwner 1 MailCommand sendmailpipe MailParams MasonParameters MaxAttachmentSize 10000000 MessageBoxIncludeSignature 1 MessageBoxWrap HARD MinimumPasswordLength 5 NetServerOptions NotifyActor 0 Organization ftth-sfr.net OwnerEmail root Plugins RTx::Statistics, RTx::Calendar, RTx::EmailCompletion PreviewScripMessages 0 RTAddressRegexp ^[email protected]$ RecordOutgoingEmail 1 RedistributeAutoGeneratedMessages privileged SMTPDebug 0 SelfServiceRegex Regexp SendmailArguments -oi -t SendmailBounceArguments -f "<>" SendmailPath /usr/sbin/sendmail ShowBccHeader 0 ShowTransactionImages 1 StandaloneMaxServers 1 StandaloneMaxSpareServers 0 StandaloneMinServers 1 StandaloneMinSpareServers 0 StrictLinkACL 1 Timezone CET UseFriendlyFromLine 1 UseFriendlyToLine 0 UseTransactionBatch 1 WebBaseURL XXXXXXXXXXXXXXXXXXXXX WebDomain localhost WebFlushDbCacheEveryRequest 1 WebImagesURL /rt/NoAuth/images/ WebNoAuthRegex Regexp WebPath /rt WebPort 80 WebSecureCookies 0 WebURL XXXXXXXXXXXXXXXXXXXXXXXXXXXX WikiImplicitLinks 0 rtname rt.ftth-sfr.net RT Variables RT::BasePath /opt/rt3 RT::BinPath /opt/rt3/bin RT::EmailCompletionLdapAttrShow mail RT::EmailCompletionLdapMinLength 4 RT::EmailCompletionSearch LIKE RT::EtcPath /opt/rt3/etc RT::LocalEtcPath /opt/rt3/local/etc RT::LocalLexiconPath /opt/rt3/local/po RT::LocalLibPath /opt/rt3/local/lib RT::LocalPath /opt/rt3/local RT::LocalPluginPath /opt/rt3/local/plugins RT::MasonComponentRoot /opt/rt3/share/html RT::MasonDataDir /opt/rt3/var/mason_data RT::MasonLocalComponentRoot /opt/rt3/local/html RT::MasonSessionDir /opt/rt3/var/session_data RT::SbinPath /opt/rt3/sbin RT::VERSION 3.8.2 RT::VarPath /opt/rt3/var Perl configuration Summary of my perl5 (revision 5 version 10 subversion 0) configuration: Platform: osname=linux, osvers=2.6.24-16-server, archname=x86_64-linux-gnu-thread-multi uname='linux yellow 2.6.24-16-server #1 smp thu apr 10 13:15:38 utc 2008 x86_64 gnulinux ' config_args='-Dusethreads -Duselargefiles -Dccflags=-DDEBIAN -Dcccdlflags=-fPIC -Darchname=x86_64-linux-gnu -Dprefix=/usr -Dprivlib=/usr/share/perl/5.10 -Darchlib=/usr/lib/perl/5.10 -Dvendorprefix=/usr -Dvendorlib=/usr/share/perl5 -Dvendorarch=/usr/lib/perl5 -Dsiteprefix=/usr/local -Dsitelib=/usr/local/share/perl/5.10.0 -Dsitearch=/usr/local/lib/perl/5.10.0 -Dman1dir=/usr/share/man/man1 -Dman3dir=/usr/share/man/man3 -Dsiteman1dir=/usr/local/man/man1 -Dsiteman3dir=/usr/local/man/man3 -Dman1ext=1 -Dman3ext=3perl -Dpager=/usr/bin/sensible-pager -Uafs -Ud_csh -Ud_ualarm -Uusesfio -Uusenm -DDEBUGGING=-g -Doptimize=-O2 -Duseshrplib -Dlibperl=libperl.so.5.10.0 -Dd_dosuid -des' hint=recommended, useposix=true, d_sigaction=define useithreads=define, usemultiplicity=define useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef use64bitint=define, use64bitall=define, uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='cc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBIAN -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64', optimize='-O2 -g', cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBIAN -fno-strict-aliasing -pipe -I/usr/local/include' ccversion='', gccversion='4.3.2', gccosandvers='' intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=8, prototype=define Linker and Libraries: ld='cc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib /lib64 /usr/lib64 libs=-lgdbm -lgdbm_compat -ldb -ldl -lm -lpthread -lc -lcrypt perllibs=-ldl -lm -lpthread -lc -lcrypt libc=/lib/libc-2.8.90.so, so=so, useshrplib=true, libperl=libperl.so.5.10.0 gnulibc_version='2.8.90' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E' cccdlflags='-fPIC', lddlflags='-shared -O2 -g -L/usr/local/lib' Perl Include Paths (@INC) /opt/rt3/bin/../local/lib /opt/rt3/local/plugins/RTx-Calendar/lib /opt/rt3/local/plugins/RTx-EmailCompletion/lib /opt/rt3/bin/../lib /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . -- Julien Tayon // digital craftsman // making things simpler (when possible) A triangle which has an angle of 135 degrees is called an obscene triangle. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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