Hello, I'm going to receive emails with this subject "FOO BAR Changeset : 1234 FOO".
I want to include this message into ticket #1234 if it exists, or create a new ticket if it doesn't (discarding this number). I think the easiest way to do this, is changing the email subject with a string at the beginning like [MY RT - #1234] so it will be automatically processed by RT as a comment (or correspondance) of the existing #1234 ticket. How can I rename the subject of the email before a ticket gets created ? - before rt-mailgate ? - in rt-mailgate ? - in a scrip ? I would prefer a scrip because everything will be stored in the DB and I don't need a script in the file system If I do this in a scrip, I don't have to use "onCreate" condition, but probably "User defined" because I want to do this before the creation of a ticket. But how can I get the object subject in the scrip as no ticket has been created yet ? Thanks ! -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
