Thanks for the clarification, now is crystal clear. Now, I did what you asked me to and well, that the error went away but I have a new one. Here it is what the browser displays: Can't call method "as_string" on an undefined value at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 398, line 514.
While the RT log shows:[Thu Mar 26 17:27:19 2009] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64) [Thu Mar 26 17:27:19 2009] [debug]: Calling UserExists with $username (max.leon) and $service (My_LDAP) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105) [Thu Mar 26 17:27:19 2009] [debug]: UserExists params: username: max.leon , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) [Thu Mar 26 17:27:19 2009] [debug]: LDAP Search === Base: cn=users,dc=cr,dc=digitalarbor,dc=com == Filter: (&(objectClass=Person)(sAMAccountName=max.leon)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) [Thu Mar 26 17:27:19 2009] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm 20 with: Disabled: 0, EmailAddress: , Gecos: max.leon, Name: max.leon, Privileged: 0 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Thu Mar 26 17:27:19 2009] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Thu Mar 26 17:27:19 2009] [debug]: Attempting to use this canonicalization key: Name (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu Mar 26 17:27:19 2009] [debug]: LDAP Search === Base: cn=users,dc=cr,dc=digitalarbor,dc=com == Filter: (&(objectClass=Person)(sAMAccountName=max.leon)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu Mar 26 17:27:19 2009] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: , Country: , Disabled: 0, EmailAddress: [email protected], ExternalAuthId: max.leon, Gecos: max.leon, Name: max.leon, Organization: , Privileged: 0, RealName: Max Leon, State: , WorkPhone: 83646261, Zip: (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Thu Mar 26 17:27:19 2009] [debug]: About to think about scrips for transaction #31 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Mar 26 17:27:19 2009] [debug]: About to think about scrips for transaction #32 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:163) [Thu Mar 26 17:27:19 2009] [info]: Autocreated external user max.leon ( 28 ) (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:132) [Thu Mar 26 17:27:19 2009] [debug]: Loading new user ( max.leon ) into current session (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:138) [Thu Mar 26 17:27:19 2009] [debug]: Password validation required for service - Executing... (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155) [Thu Mar 26 17:27:19 2009] [debug]: Trying external auth service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16) [Thu Mar 26 17:27:19 2009] [debug]: LDAP Search === Base: cn=users,dc=cr,dc=digitalarbor,dc=com == Filter: (&(sAMAccountName=max.leon)(objectClass=Person)) == Attrs: dn (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43) [Thu Mar 26 17:27:19 2009] [debug]: Found LDAP DN: CN=Max Leon,CN=Users,DC=cr,DC=digitalarbor,DC=com (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75) [Thu Mar 26 17:27:19 2009] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): max.leon (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:139) [Thu Mar 26 17:27:19 2009] [debug]: LDAP password validation result: 1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334) [Thu Mar 26 17:27:19 2009] [debug]: Password Validation Check Result: 1 (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159) [Thu Mar 26 17:27:19 2009] [debug]: Authentication successful. Now updating user information and attempting login. (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:179) [Thu Mar 26 17:27:19 2009] [debug]: UserExists params: username: max.leon , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) [Thu Mar 26 17:27:19 2009] [debug]: LDAP Search === Base: cn=users,dc=cr,dc=digitalarbor,dc=com == Filter: (&(objectClass=Person)(sAMAccountName=max.leon)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) [Thu Mar 26 17:27:19 2009] [debug]: UserExists params: username: max.leon , service: My_LDAP (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274) [Thu Mar 26 17:27:19 2009] [debug]: LDAP Search === Base: cn=users,dc=cr,dc=digitalarbor,dc=com == Filter: (&(objectClass=Person)(sAMAccountName=max.leon)) == Attrs: l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304) For what I can make out of this log, everything went well but I cannot access RT, something that gets my attention is the fact that the LDAP Search occurs more than once but not sure if that is correct. Thanks again for your advise. On Thu, Mar 26, 2009 at 10:52 AM, Nick Kartsioukas < [email protected] <change%[email protected]>> wrote: > On Thu, 26 Mar 2009 10:18:14 -0600, "Max León" <[email protected]> > said: > > Thanks for your reply, I'll try that right away, but I might have > > misunderstood the concept here. Isn't possible to keep both > authentication > > methods at the same time, check DB and if fails go to the AD? > > I mean, that will be heaven so you can deal with customers both internal > > and external. > > I think you might be misunderstanding what the "DB" portion of > ExternalAuth does. It does not utilize RT's internal authentication > which looks up users in RT's database, it allows you to look up > authentication information in a different SQL database. With > ExternalAuth, if you only have LDAP configured and the LDAP auth lookup > fails then RT will fall back on its internal authentication and look up > internal users. >
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