I keep having an on going issue with the CC of an correspondence not getting an email. What are some of the key things I should look over?
I have it currently set to: Event = On Correspondence Action = Send correspondence to Requestor and CC. Template = Correspondence Template. Comments? It appears to work randomly. -Mark Grob _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
