To all,
Many of my users have complained that they have to go thru so many
steps to re-assign a ticket (steal then assign). I'm on 3.6.4. Does
3.8.2 have a privilege that steals & assigns in one fell swoop? If not,
has anyone developed a way to do this with less steps? Thanks.
Kenn
LBNL
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
