There are a number of interesting mods that I've noted he's working on that I'm interested in. (For instance the scrip changes to enforce only requesters can change the ticket's status, etc.
-- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Tel: (408) 240-1239 Cell: (650) 704-6633 > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Jerrad Pierce > Sent: Monday, April 06, 2009 12:00 PM > To: Tom Lahti; rt-users Users > Subject: Re: [rt-users] RT-Mailgate hack to remove quoted replies > > > in. That way when it turns out your parsing is imperfect you haven't > > damaged the original and you might even offer the user a way to > > recover by peeking at the original. > More specifically, I'd recommend doing it the same way RT handles > letting users see the outgoing messages. Don't show it on > Display.html, > but do on History.html. > > Incidentally, if you manage to get a robust version of this > working I'd > be interested in adopting it too. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
