Just realised you are using Oracle, but the bug seems almost identical. Curtis Bruneau wrote: > Seems a lot like the DBD::MySQL bug that many people have had with > older versions, basically the children are segfaulting on some timeout > bug. During a refresh the parent process is reaping the child and > restarting it with a functional process, which is why it appears to > take several refreshes to get a page view. I think the last several > versions have fixed this. > > Charles Kugelman wrote: >> >> Update on this: >> >> I’ve noticed that while this is happening, I can hit F5 (refresh) a >> few times and the page will then successfully load. >> >> Any ideas? >> >> ** ** >> >> **-CK*** * >> >> ------------------------------------------------------------------------ >> >> *From:* [email protected] >> [mailto:[email protected]] *On Behalf Of >> *Charles Kugelman >> *Sent:* Monday, April 06, 2009 8:33 AM >> *To:* [email protected] >> *Subject:* Re: [rt-users] Hanging Login Page (ModPerl2, HTTPD, >> Oracle, RHEL5) >> >> Update on this: >> >> I’ve updated httpd, httpd-devel, mod_perl, mod_ssl to the latest >> version. Problem still exists. >> >> One additional thing to note is that this is running as a virtual >> machine (on ESX) with 1GB of memory allocated. >> >> **-CK**** >> >> ------------------------------------------------------------------------ >> >> *From:* [email protected] >> [mailto:[email protected]] *On Behalf Of >> *Charles Kugelman >> *Sent:* Friday, April 03, 2009 11:36 AM >> *To:* [email protected] >> *Subject:* [rt-users] Hanging Login Page (ModPerl2, HTTPD, Oracle, >> RHEL5) >> >> Greetings RT Gurus! >> >> --Problem-- >> >> Every morning when I sit down at my desk and point my browser to RT, >> it hangs when the login page should be displayed. Usually I’ve just >> performed a “service httpd restart” to resolve the problem. This >> morning, I just let it sit and load for in excess of 20 minutes, and >> the page finally appeared, after which RT seemed to be performing >> fine – even if I restart my browser and head back to the logon page. >> This did happen in the middle of the day yesterday as well, to which >> I restarted httpd, as normal. This, obviously, won’t work for >> production (which we plan on this system being shortly). I’m sending >> this message in the hope that someone can assist me with this problem. >> >> --Relevant Info-- >> >> - RT Version: 3.8.2 >> >> - HTTPD Package (RPM): httpd-2.2.3-6.el5 >> >> - Mod_Perl Package (RPM): mod_perl-2.0.2-6.1 >> >> - Perl Package (RPM): perl-5.8.8-18.el5 >> >> - OS: RedHat Enterprise Linux 5 >> >> - Oracle Client: 10.2, Instant Client >> >> - Oracle Server (remote server): 11g >> >> - Mail Package (RPM): postfix-2.3.3-2 >> >> - I’ve done some digging in the archives and found the post by Dirk >> Pape (subject: Performance-Bug in SelfService when updated from 3.6.1 >> to 3.6.3, date: Jan 22, 2007, 11:39 PM) and the issue seems to be >> very close to what I’m seeing. But the resolution that Dirk used >> doesn’t seem to apply to the current version of RT, as �...@roles => >> ('Watcher')” is already set in the >> html/SelfService/Elements/MyRequests file by default. And my seems to >> be with the logon page. >> >> - I have added the following lines to httpd.conf in order to force >> http:// requests to use https:// (don’t know if this may have some >> sort of impact). >> >> RewriteEngine On >> >> RewriteCond %{HTTPS} off >> >> RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} >> >> - Could the way Postfix is configured be causing this problem? The >> problem seemed to come into play when I started working on the mail >> components. >> >> --Non-Standard Features Being Used-- >> >> - SSL (on the front end) >> >> - RT External Auth Plugin (authenticating successfully against AD) >> >> --What Seem to be Relevant Error Log Outputs-- >> >> - /var/log/httpd/access_log: The error below seems to be appearing >> quite frequenetly. I’m not sure if it’s related or not, but doesn’t >> look good. >> >> (RTHOST) - - [03/Apr/2009:09:51:57 -0400] "POST >> /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 302 333 "-" "libwww-perl/5.805" >> >> - None of the other logs that I’ve checked (httpd error_log, rt log) >> appear to have anything of relevance to this problem. >> >> Thanks in advance for any assistance you may be able to offer. >> >> -CK >> >> No virus found in this incoming message. >> Checked by AVG - www.avg.com >> Version: 8.5.283 / Virus Database: 270.11.38/2037 - Release Date: >> 04/03/09 06:19:00 >> >> No virus found in this incoming message. >> Checked by AVG - www.avg.com >> Version: 8.5.285 / Virus Database: 270.11.42/2042 - Release Date: >> 04/06/09 06:22:00 >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > >
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