> I'd like to assign ticket resolutions to a category, like documentation > error, incorrect customer use, software fix, etc. Is there a way to add a > Select one value custom field to the resolve ticket screen?
Custom fields that apply to ticket transactions are available on the resolve screen. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
