Hi folks, I'm trying to use RT::Client::REST to connect our internal provisioning database (on a different server) to our RT 3.6.4 instance... I can create tickets, but I also want to set a custom field with a circuit reference. Tickets in the queue in question have three CFs - SLA, CBUK and OtherTicket. I can set SLA and OtherTicket, but not CBUK.
I can set all three from the web UI. It turns out that I also can't set CBUK from the regular 'rt' CLI either. I get: # cbuk: Custom field RT::CustomField=HASH(0xbc5bce8) does not apply to this object except that it is, and works OK from the web, logged in as the same user. Does anyone have any ideas of where to look for this? It seems that something is confused (aside from me) inside the database... At some stage I'll be upgrading to 3.8.2, but presumably if there's some kind of data corruption, that'll just be perpetuated. Of course, if it's actually a code issue, I might dodge it. Thanks in advance for any pointers, Howie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
