Oleg;
Modify
/opt/rt3/local/html/Ticket/Elements/Tabs
Change:
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=" . $id,
title => loc('Resolve') };
}
to:
if ( $Ticket->Status ne 'resolved' ) {
$actions->{'G'} = {
path =>
"Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=" . $id,
title => loc('Resolve') };
}
##Note changing the Action from Comment to Respond
Regards;
Roy
Oleg Sladkoff wrote:
> Hi
>
> I would like to know how I can have by default "Reply to requestors"
> when I Resolve a ticket (the actual default is "Comments (not sent to
> requestors).
>
>
> thanks in advance :)
>
>
> --
> Oleg Sladkoff
> KELKOO - Service Architect
> [email protected]
> Yahoo messenger : Kelkoooleg
> tel : +33 (0)476848147
> gsm : +33(0)675768532
>
> _______________________________________________
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