Steve OBrien wrote: > Hi All, > I was wondering if anyone out there was using RT for IT Change > Management and if so: > 1.) How is it working out for you? > 2.) Any helpful hints or a description of your setup. > > If not, is there any other tracking system that would work better for > tracking, approving, and notifying changes (server configurations, etc)
Yea, we use it for that. Among lots of others things, the IT queue is only one of many in our RT setup. Works great. "Helpful hints" is rather vague, and I can't think of anything specific to IT change management in that area. Our platform is Linux and mysql for the backend, with postfix and cyrus imap doing email duties. I'm not sure the setup of our RT would be very helpful, since every company is quite different and requires radically different RT configs. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
