On Apr 23, 2009, at 12:21 PM, who else wrote: > I'd like to bring up this apparently old one, because someone got me > on the > right track, although he isn't on this list. So i'll share, what he > said, > and finally got me out of this mess: > >> Wanted to let you know I found what your problem is in your RTFM >> article attachment. I was having the same issue and finally saw our >> problem based on yours. The issue is something to do with the way it >> parses the organization name in your RT_SiteConfig.pm if there is a >> space in that name RTFM doesn't know how to handle it. Yours >> apparently >> ends in IT, mine ended in Inc. I just changed my organization name to >> not have spaces and it worked like a charm. >> It would be good if you go ahead and respond to your initial rt-users >> post with the solution so anyone else who experiences the problem can >> find the solution. I would but I've never joined the list. Hope this >> helps you as it did me.
I will note that the docs for Organization say: "You should set this to your organization's DNS domain" Which presumably doesn't have a space in it. I've bounced your email into the bugtracker because we may want to either handle this case or warn in the logs if Organization looks invalid. -kevin > In fact, this was indeed the problem, so now it works and perhaps > you'll > find this, if you run in this problem. > > Best > > w_e > > who else wrote: >> >> Hi there, >> >> after reading the chapter about custom fields in "RT Essentials" i >> thought, setting rights on the custom field, like this: >> >> everybody "show custom field" >> privileged "show custom field" >> privileged "edit custom field" >> >> could do the trick, but no way, the error won't go away.:-( >> >> Best >> >> w_e >> >> >> who else wrote: >>> >>> Hi all, >>> >>> am a newbie with RT and RTFM, but got it up and running for two >>> days now. >>> I figured out a lot of things myself, and besides buying RT >>> Essentials, >>> which will amazon will ship today, and checking out various >>> options in >>> RT, i got a weird Errormessage, where neither Uncle Google finds >>> anything >>> nor Auntie Searchbutton here in the list archives. >>> >>> So, the error message is: >>> >>> Can't call method "Id" on an undefined value at >>> /opt/rt3/local/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm line 133. >>> >>> What happened before: >>> >>> I configured RTFM, created two classes and a bunch of topics, as >>> well as >>> a wikitext entry user defined field, to be able to enter the long >>> version >>> of the summary. Then i entered some articles to check out the >>> article >>> integration in RT >>> >>> I opened a new ticket and clicked on answer. Then i selected an >>> Entry of >>> RTFM to be included in the answer. Which was shown in the text >>> editor >>> after i made changes to another field and hit the Enterkey. I >>> selected >>> the entry by popuplist, by entering the article number i got the >>> same >>> errormessage >>> >>> Then i clicked on the "Update" Button and was presented with the >>> error >>> message above. >>> >>> I don't claim that my workflow is correct :-), but i was wondering >>> about >>> this error message. Since no search yielded in any information i >>> hope >>> someone here has an idea about this. >>> >>> RT 3.8.2 (and RTFM 2.4.2 i think it is, latest version) is running >>> on >>> Apache/2.2.3 (Debian) PHP/5.2.0-8+etch13 mod_ssl/2.2.3 OpenSSL/ >>> 0.9.8c >>> mod_perl/2.0.2 Perl/v5.8.8 >>> >>> My apache error.log says something like this: >>> >>> [warning]: Could not determine a URI scheme for IT/article/3 >>> (/opt/rt3/bin/../lib/RT/URI.pm:139) >>> (in fact i wanted to include article #3 in the email) >>> >>> Everything else is seems to run smooth enough, no hiccups >>> whatsoever, >>> currently :-) >>> >>> It might be a configuration issue, but i haven't any clue, where >>> to check >>> this out. >>> >>> So, if you got a chance to let me know, where i will have to dig >>> deeper >>> into, i'd be glad. I wouldn't mind a pointer how to fix this either. >>> >>> Thank you for your time. >>> >>> Best >>> >>> w_e >>> >>> >>> >>> >>> >> >> > > -- > View this message in context: > http://www.nabble.com/Error-on-including-RTFM-Article-in-Answer-to-Ticket-tp22247095p23197445.html > Sent from the Request Tracker - User mailing list archive at > Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
