hi, you can use Query Builder in Tickets to get those report.
regards, chanty ________________________________ From: Aymeric Durand <[email protected]> To: [email protected] Sent: Monday, April 27, 2009 3:34:27 PM Subject: [rt-users] statistics Hi ; Newbie in RT, I used it since 3 months for managing tickets from users only by email. It works great. But, I search to know how extract statistics such as time to resolv ticket, average number of ticket per day ..... Can anyone tell me if documentation exists ? Regards ; Aymeric
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