Hi, Some of our tickets can get pretty long and the longer they get the longer the page takes to load. So for a long ticket with say 100 comments/replies and assorted status changes etc it might take 10+ seconds to render.
A lot of the time seems to be looping over every transaction, checking permissions etc etc, I guess maybe to decide whether to display the reply/comment options and other things. Have any improvements been made to the history display code in 3.8? I would have thought it was more sensible to check permissions once for the ticket and then quickly render all the attachments, but I'm sure that's a simplistic view of it. Any thoughts welcome! Justin ------------------------------------------------- Justin Hayes Orbis Support Manager [email protected] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
