> gets sent out and replied to, it gets added as correspondence (i.e. > the Requestor sees it) not comments. Since we don't have a > dispatcher, there's bound to be alot of ticket chatter while we figure
You need another alias for comments, that uses "--action comment" instead of "--action correspond" as an option to rt-mailgate. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
