On Thu, Apr 30, 2009 at 7:24 AM, erik tapang <[email protected]> wrote: > i've setup RT 3.8.2 on RHEL5.3 u3 64-bit and the setup is working fine. just > needed some help/tips on "minor" issues. > > 1. {$Transaction->CreatedAsString} and {$Ticket->Created} > use different timezones. the latter is 8-hours behind. > > I have this in my RT_SiteConfig.pm: > > Set($Timezone , 'Asia/Singapore'); > > right now i'm using {$Transaction->CreatedAsString} to > show when the ticket was created in newly created tickets. > > what's the difference betwen the two (for newly > created tickets)?
$Ticket->Created returns internal version that is UTC, you can use $ticket->CreatedObj that returns a RT::Date object, so $Ticket->CreatedObj->AsString. See more details on formatters in RT::Date library. > 2. how to change the Subject line of messages to the format > used by our current support system. > > the format i need: > > QUEUE-MM-TicketId > (MM is the month - 04 for April, 05 for May etc.) > > right now i'm stuck with: > > [NETWORK #46] > > i'm checking http://wiki.bestpractical.com/view/SendEmail > and from the archive > > http://www.gossamer-threads.com/lists/rt/users/72259?search_string=sub%20SetSubjectToken%20;#72259 > > BUT he had problems with the email replies and had no response to his post. > > many thanks for any help/tips. You can not do that without some code: in all templates you should use something like Subject: [{...} {...} #{$Ticket->id}]... And have to adjust regular expression in the config to match all possible variants. If you don't do this then outgoing emails will have two [...] blocks: yours and default. Also, replies to old tickets may start generate new tickets. Read http://wiki.bestpractical.com/view/RenameInstance > > erik > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
