Global template 'Autoreply' template is default. Define 'Autoreply' template in a queue and you'll have custom. Read http://wiki.bestpractical.com/view/Template .
On Thu, Apr 30, 2009 at 11:21 AM, Bernhard Hansbauer <[email protected]> wrote: > > hello everyone, > > using RT 3.8.2 with RTFM 2.4.0 > as mentioned in the subject, i wonder if it's possible to have a default > autoreply on ticket creation, _unless_ there is an autoreply defined in > the queue. > any hint greatly appreciated, > > greetings > bernhard > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
