Jim; Have you allowed unprivileged users to create tickets in different queue/s; In Queues/Your-Queue/GlobalRights , give the system group Everyone create ticket priv and remove this right from the General queue, if you don't wish them to create any tickets there
Note you can give this right to more than one queue. Roy Jim Tambling wrote: > > Hi, > > > > How can I change the default q for self-service requests? At the > moment all tickets raised by unprivileged users go to “General” but I > would like them to go to a different queue. > > > > Thanks, Jim > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
