Andraz,
You set the AdminCc for a Queue in Configuration->Queue->Basics.
That will permanently ensure you have an AdminCc that can be notified
whenever a ticket is created in that Queue. For the notification scrip,
naviagate Configuration->Queue->(select Queue)->Scrips->New Scrip.
Create your new scrip with the condition "On Create" and the action
"Notify AdminCc's. That should do it. Hope this helps.
Kenn
LBNL
On 4/30/2009 3:36 AM, Andraz Sraka wrote:
re
On Tue, 2009-04-28 at 14:06 +0200, Andraz Sraka wrote:
I'm trying to have some custom scripts / set of rules when and how do I
notify owners, AdminsCC etc. I am creating new 'queue' for
Helpdesk/Support and one of the rules must be, that when ticket is
created, based on Queue AdminCC must be set as well as notifying AdminCC
about newly created ticket in queue.
Any ideas?
regards,
Andraz
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
