I have been able to get authentication via AD working but need to work around an issue.
In AD... sAMAccountName = ABC456 [email protected] As you can see, the users email address is not always <sAMAccountName>@company.com. This is a problem now that I want to use rt-mailgate and want to stay away from users having two accounts in RT... one based on their sAMAccountName and another based on their e-mail address (which would be the case if folks create tickets via email and we continue to use sAMAccountName for the RT username and I grant 'Everyone' the right 'CreateTicket' and allow for the auto-creation of new users). If want to use people's email address for their RT username... 1) how do I authenticate them against AD with their email address and AD password instead of sAMAccountName and password? Is this something that would need to be configured/allowed in AD? 2) Or, could I have users authenticate against AD with their sAMAccountName but somehow have their username in RT be their email address? Thanks in advance.
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