Hi, we have a queue in our RT that nobody should see except the Queue-Admins. But we need about 100 Users to open Tickets via email in that queue, their email-addresses have all the same domain name.
Since the Users can change it would be to much hassle to look through all the users again and again to get them their own accounts and put them in a certain group. I don't want to give "Everybody" the right to "open a Ticket" because then all other Users who can log in the RT could open a Ticket in that Queue via the Quick Ticket opening thing on the top right corner. Has anybody an idea to solve this problem? I couldn't find the answer anywhere so far. Thanks and regards, Violetta -- ________________________________ creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Michel Lepert Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com