Ken Crocker wrote: > Tom, > > Why do you need a date prefixed to the Ticket ID? In my 40 years in
I don't, the OP (Eric) does. Couldn't agree with you more on your point. There's already a "created date" field for each ticket. To add that again as part of the ticket ID will definitely be counterproductive. If the proposed cron job doesn't fire for some reason, you'll have a mess: ticket ID's with this embedded 'create date' will lie. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
