Thanks for the reply. Can we please just overlook the "silly" signature? The message gets appended on all outgoing e-mail from our organization!
Anyhow, I get the gist how to modify the file. I'm just wondering if someone could provide me with some examples? That would be greatly appreciated. Thanks, once again. :) -----Original Message----- From: Gary Greene [mailto:ggre...@minervanetworks.com] Sent: Monday, May 11, 2009 6:43 PM To: Eric Chatham; Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] New to RT and need help with RT_SiteConfig.PM > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Eric Chatham > Sent: Monday, May 11, 2009 3:12 PM > To: Ruslan Zakirov > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] New to RT and need help with RT_SiteConfig.PM > > Sorry about the second e-mail. On the first one, I received > an undeliverable NDR when I tried posting. > > Thank you for the reply. There is no step called "make > initdb" on the installation guide I'm using for CentOS 5.1 > from the wiki. > > There is a "rt-setup-database --action init" command though. > I ran this command with the --dba and --dba-password flags, > using root and the root password. > > I'm still unsure how to configure the RT_SiteConfig.pm perl module. > > Eric Chatham > > CONFIDENTIAL. This e-mail and any attached files are > confidential and should be destroyed and/or returned if you > are not the intended and proper recipient. Sorry for being a little pedantic, but.... First, please don't top post, the flow of the conversation gets lost if you do, Second, this is a mailing list, your signature is more than a little silly in this case. Now on to the meat of the issue: The best way to configure your RT_SiteConfig.pm is to open it in your favourite editor (vi, emacs, or nano) and then edit what is there using the RT_Config.pm as a guide to what you can change. In most cases, both of these files will be located in /etc/rt3/. In most cases, a minimal configuration will override the default rtname, organization, webpath, webdomain, and timezone. These, and other options are fairly well documented in RT_Config.pm -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com