Kevin Falcone wrote: > On May 15, 2009, at 2:56 PM, Johnathan Bell wrote: > > >> Not sure if this should go into RT-Users or RT-Devel, so I thought I'd >> start here first. Please let me know if this should go to the other >> list. >> >> I'm trying to find or create some way for LDAP group memberships to >> appear in Request Tracker. Digging through the wiki and the >> gossamer-threads site, the only thing I can find that looks like it >> will >> do what I want is the rtimportldap.pl script, and it's woefully out of >> date by all appearances. Furthermore, this was written more with >> Active >> Directory in mind. We are using Samba and a homegrown LDAP solution. >> > > You're probably better off extending or working from > http://search.cpan.org/~falcone/RT-Extension-LDAPImport-0.04/ > which is decidedly more recent, but doesn't support LDAP groups > because the client who sponsored it didn't want them. > > >> To that end, I'm trying to write a utility in Python to sync various >> LDAP groups with their respective groups on RT. I know that RT is >> written in perl, but I am much more familiar with Python and was >> hoping >> I can continue using it. I have a utility that mostly works, but I've >> hit a snag. I need to know how RT defines a user as "Privileged" in >> the >> database. It appears that there's a special group that there has to be >> an entry in GroupMembers for membership in the unnamed group of type >> "Privileged". Modifying this entry (and making sure that users aren't >> part of the "Unprivileged" group) seems to give them everything that >> makes a Privileged user special, except that they don't show up in the >> Privileged Users list in Configuration -> Users... Are there some >> database entries that I missed? I can't seem to see anything obvious. >> > > You really want to use one of the APIs, either the perl or REST one, > rather than trying to munge the DB directly. > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Ah, I was afraid that would be the answer. I suppose using the API is more future-ready anyway. Thanks for the clear and concise answer. It looks like the Perl API is documented in the RT::OnlineDocs extension, is this the best way to access it? I also couldn't find any documentation for the REST API on the wiki, where would I find docs for this?
Thanks. -- Johnathan Bell Internet System Administrator, Baker College _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com