Hey! I want to assign tickets to a supporter who is watcher of a queue I cannot see. I figured out, that I can only assign tickets to those who are in the scope of my visible queues. So, if i can see the queues "general" and "development", i cant assign a ticket to Mr. Blub, who is watcher of the queue "media" only. The drop down menu of "owner" just offers all names of queues I can see. I dont want everyone to see each queue to prevent an information overflow. How can i solve that problem? Does this have something to do with the ACL? If not, whats an ACL (Access Control List) and how can i use it efficiently? The wiki does not offer much information about the ACL. Thanks 2 everyone Best regards, Tommy!
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