It works great with queue names as you coded it bellow! Thanks for your help!! Best regards, Tommy!
>>> Ruslan Zakirov <[email protected]> 2009-05-20 23:10:43 >>> The easiest way is to use a perl hash: my %map = ( 'user name A' => 'queue name', 'user name B' => 'queue name', ... ); Then you do something like this: my $owner_name = $self->TicketObj->OwnerObj->Name; my $new_queue_name = $map{ $owner_name }; unless ( $new_queue_name ) { $RT::Logger->error("No owner map for user $owner_name"); return 0; } my ($status, $msg) = $self->TicketObj->SetQueue( $new_queue_name ); unless ( $status ) { $RT::Logger->error("Couldn't set queue to '$new_queue_name' of a ticket #". $self->TicketObj->id . ": $msg"); return 0; } I don't remember exactly if SetQueue method supports names, but looking at your progress I think you can find way to load Queue by name and get its id. On Mon, May 18, 2009 at 12:29 PM, tommy0660 <[email protected]> wrote: > > Hey! > > I have the following problem: > If a ticket has been taken the owner AND the queue should change > automatically. The queue should be one of those the owner is granted to see. > Not every user is granted to see each queue. "Supporter A" for example is > granted to see his queue "Development". If Supporter A takes a ticket, the > queue should also change to Development. If an owner has rights to see more > than one queue, i want to specifiy which queue it should be by my own > hardcoded in the scrip (due to the fact, that this would only happen to > three users, its not much work to do that.) > > So what i need is to find out: > > Who is the new owner of the ticket? > Is the owner = Supporter A, Supporter B or Supporter C > If yes: > If Supporter A: > Change Queue to "Queue 1"; > If Supporter B: > and so on > ... > If no: > Get the queue the owner is granted to see > Change queue to this queue. > > I started without any knowledge about perl with the following scrip: > > #Get the new Owner of the ticket > my $Owner = $self->TicketObj->Owner; > > #Here i tried to get the Owners Queue but I will get the Tickets Queue and > thats wrong. > ///my $Queue = $self->TicketObj->QueueObj->Name; > > #Set the Queue to $Queue > my ($status, $msg) = $TicketObj->SetQueue ( $Queue ); > unless ( $status ) { > die "Error: $msg"; > } > > Maybe someone can help me. > > Thx > Best regards > Tommy > -- > View this message in context: > http://www.nabble.com/Scrip-Generation%3A-OnOwnerChange---%3E-Change-Queue-to-one-of-the-owner-is-granted-to-see-tp23593199p23593199.html > > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan.
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