Custom fields should be in the form of:
CF.{CustomField}: value
So you want
CF.{UPC}: 7585485.....
-not-
CF-UPC: 786936180992
[email protected] wrote:
> Could the problem be that I have to encode the dash in CF-UPC somehow
> before sending it via CURL (but it gets encoded automatically from the
> form and that is why the form works)?
>
> I hope to be able to add some logging statements to
> REST/1.0/ticket/default so that I can see what RT is getting in either
> case, but as yet I don't have the needed permissions from my admin.
>
> K
>
>
> ------------------------------------------------------------------------
> *From:* "[email protected]" <[email protected]>
> *To:* [email protected]
> *Sent:* Tuesday, May 19, 2009 12:53:21 PM
> *Subject:* [rt-users] any ideas why this post with php CURL not setting
> custom field?
>
> Hi there,
>
> I have modified a web application to post to RT's web interface a create
> ticket request. The post works perfectly... the ticket get created in
> the right queue with the given subject and text... except that the
> custom field value I pass (UPC) in does not get set. Here is the CURL code:
>
> ----
>
> $content = 'id: new
> CF-UPC: 786936180992
> Text: This is the ticket text
> Subject: This is the subject
> Queue: External App Requests';
>
> $request = RT_LOCATION;
> $request .= 'ticket/new/';
>
> $postargs = array(
> 'user' => RT_USER,
> 'pass' => RT_PASS,
> 'content' => $content
> );
>
> // get the curl session object
> $session = curl_init($request);
>
> // set the POST options
> curl_setopt ($session, CURLOPT_POST, true);
> curl_setopt ($session, CURLOPT_POSTFIELDS, $postargs);
> curl_setopt($session, CURLOPT_HEADER, true);
> curl_setopt($session, CURLOPT_RETURNTRANSFER, true);
> curl_setopt( $session, CURLOPT_HTTPHEADER, array( 'Expect:' ) );
>
> // do the POST and then close the session
> $response = curl_exec($session);
> curl_close($session);
>
> ---
>
> In debugging this I have also created a simple form which posts to the
> same place:
>
> <form method="POST"action="http://foo.foo.edu/REST/1.0/ticket/new/";>
> User: <input type="text" name="user" size="20"><br>
> Pass: <input type="text" name="pass" size="20"><br>
> Content: <textarea rows="10" name="content" cols="30">id: new
> CF-UPC: 786936180992
> Text: This is the ticket text from the form.
> Subject: This is the subject
> Queue: External App Requests</textarea><br>
> <p><input type="submit" value="Submit" name="B1">
> </form>
>
> When this form is used, again the ticket is created but in this case the
> custom field UPC does get set. But
> the "Content:" being sent is the same in both. In particular in both cases I
> am providing UPC's value with
> "CF-UPC: 78..." Can anyone here explain what the difference could possibly be
> between these two
> posting methods that could result in this scenario? By the way, in both cases
> I am passing in the same
> user name and password. I am really stumped and I suspect some small stupid
> thing I have missed.
>
> Thanks for your help,
> Kim
>
>
>
>
>
> ------------------------------------------------------------------------
>
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