Greetings,
I need to know how to take an email address (directly from an email
header) and get the actual UserId/PrincipalId from RT. I have the
address split out and now I just need an ID. I'm assuming that the
PrincipalId is the same thing as the Name field from the USERS Table. In
other words, I do NOT want to add an entire email address as a Ticket
watcher, I want the Name field from the USers Table (ie. instead of
[email protected] I want KFCrocker or whatever name correlates to
[email protected]). Thank you in advance.
Kenn
LBNL
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