Fran Fabrizio wrote: > Looking at the Transactions table, it seems that I have the TimeWorked
Why go after the transactions? The ticket has its own "TimeWorked" field, which _should_ be cumulative of "TimeWorked" entries from transactions. (It is set by editing the field directly, added to by adding a transaction "TimeWorked".) If you need more granularity, then I suspect that you may need to rethink the work flow process. Perhaps your tickets should be broken down into smaller units. -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
