Hi there, at our company there's a group of people who get preferential treatment because they're top sales guys, and in order to make it easier on our helpdesk techs, I'd like to have their tickets be prioritized automatically based on membership to a group. I'm not sure how to do a check for group membership in a scrip, I've been looking through the mail archives but haven't had any luck so far. Can anyone recommend how to do this?
Basically I want the scrip to trigger if they're a member, and set the priority to something (say 80) on creation, and that's all. Any help would be appreciated on this one. Thanks! -Steve
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